Privacy Policy for SMS Communications

HIPAA-Aware Text Messaging for Behavioral Health Services in Arizona

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At AZ Holistic Approach, we value your privacy and are committed to protecting your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. All communication practices are designed to align with applicable privacy standards, including Health Insurance Portability and Accountability Act.

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This policy explains how we use SMS (text messaging) to communicate with clients receiving mental health services, whether through telehealth or in-person care.

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Types of Messages You May Receive

If you choose to opt in to text messaging, you may receive communications such as:

• Appointment reminders and confirmations

• Scheduling updates, including cancellations or rescheduling

• Responses to general questions or administrative follow-ups

• Billing or insurance-related notifications

• General, non-clinical updates regarding your account or services​

Message frequency will vary depending on your engagement and communication preferences.

Opting Out of Text Messages

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How to Stop Receiving Text Messages

You can stop receiving SMS messages from us at any time by replying STOP to any message.

After opting out, you will receive a confirmation and will no longer receive text communications unless you choose to opt back in. You may re-enroll in SMS communication at any time by updating your preferences or contacting our office.

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Need Assistance With SMS?

If you need help with SMS communications, reply HELP to any message or contact our office directly at 602-529-1967. Our team is happy to assist you.

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Message & Carrier Disclosures

• Standard message and data rates may apply based on your mobile carrier plan

• Delivery of text messages is subject to your carrier and cannot be guaranteed

• Message frequency will depend on your interaction with our practice

 

Privacy & Appropriate Use of Text Messaging

We take your confidentiality seriously and limit SMS use to appropriate, non-sensitive communication.

• Text messaging is used for administrative purposes only (e.g., scheduling, billing)

• We do not send detailed clinical information, diagnoses, or therapy content via SMS

• Access to messages is limited to authorized team members

• For sensitive or clinical matters, clients should use our secure client portal or contact us directly

Please note that text messaging is not a fully secure method of communication, and any information shared via SMS is done at your discretion.

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Not for Emergencies

SMS communication is not monitored 24/7 and should not be used for urgent or crisis situations.

If you are experiencing an emergency, please:

• Call 911

• Go to your nearest emergency room

• Contact the Suicide & Crisis Lifeline by dialing or texting 988

 

Policy Updates

We may update this Privacy Policy periodically to reflect changes in regulations, technology, or our practices. Any updates will be posted on our website and become effective upon posting.

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Questions or Concerns

If you have any questions about this policy or your communication preferences, please contact AZ Holistic Approach at 602-529-1967.